Frequently Asked Questions (FAQs)
Here, you’ll find answers to some of the most common questions about our services, policies, and how we can assist you. If you have additional questions, feel free to reach out to our support team.
General Questions
What is BriskMD?
BriskMD is a telehealth platform that provides convenient access to healthcare services, allowing you to connect with licensed healthcare professionals from the comfort of your home. Our goal is to make healthcare accessible, efficient, and personalized.
What services does BriskMD offer?
BriskMD offers a wide range of services, including urgent care consultations, mental health support, weight loss programs, and more. Our platform allows you to connect with healthcare providers for various medical concerns.
Telehealth Services
How does telehealth work?
Telehealth allows you to receive medical care through virtual consultations via video calls or phone calls. After scheduling an appointment, you’ll connect with a healthcare provider who will assess your condition and recommend appropriate treatment.
Is telehealth as effective as in-person visits?
While telehealth may not replace all in-person visits, many conditions can be effectively diagnosed and treated remotely. Studies show that telehealth can lead to improved patient satisfaction and outcomes for various health issues.
What should I expect during my telehealth appointment?
During your appointment, the healthcare provider will ask about your medical history and current symptoms. They may provide a diagnosis, treatment plan, or prescribe medication as needed. Be prepared to discuss any relevant information regarding your health.
Privacy and Security
Is my personal information secure with BriskMD?
Absolutely! We prioritize your privacy and implement industry-standard encryption protocols to protect your personal information. Our practices comply with applicable privacy laws such as HIPAA and GDPR.
Can I access my medical records?
Yes, you have full control over your medical records. You can access them through your BriskMD account at any time. If you need assistance retrieving your records, please contact our support team.
Billing and Insurance
How does billing work for telehealth services?
At BriskMD, we work with major insurance providers to make sure your telehealth services are covered, with many patients paying minimal out-of-pocket costs. Our team manages the billing process directly with your insurer to streamline coverage. We also offer options for those who prefer to pay out of pocket. For personalized and transparent assistance with your coverage or billing questions, reach out to our team, and we’ll help find the best solution for your needs.
Does BriskMD accept insurance?
BriskMD works with several insurance providers to offer coverage for our services. Please check with your insurance company to confirm eligibility and coverage details for telehealth appointments.
Support and Assistance
What should I do if I experience technical issues during my appointment?
If you encounter technical difficulties during your appointment, please try refreshing your browser or reconnecting to the call. If the problem persists, contact our support team for immediate assistance.
How can I contact customer support?
You can reach our customer support team through the “Contact Us” section on our website or by emailing info@briskmd.com. We are here to help you with any questions or concerns you may have.
What is BriskMD's cancellation policy?
We require at least 24 hours’ notice for appointment cancellations. If you cancel within less than 24 hours or miss your appointment without notice, a cancellation fee will apply. This fee is charged directly after the scheduled appointment time. For any questions or to cancel an appointment, please contact our team. We are here to assist and ensure a smooth experience.